Saiful Nasir

Founder, CXD Labs

Saiful is the founder of CXD Labs, an experience design management consultancy based in Melbourne, Australia, focusing on providing trusted advisory services to companies looking to improve all facets of their experience delivery, in particular Customer Experience Design. With over 10 years of experience in various industries delivering customer focused transformation initiatives covering CRM deployment, CEM strategy and execution, Customer Focused Digital Transformation and Continuous Experience Improvement, Saiful is a trusted advisor to companies from different industries including Telstra and Australia Post to achieve their goals in acquiring and retaining their valuable customers by helping them deliver a great experience with their products and services.