Cancellation policy
Cancellations should be sent via email to If we receive your cancellation before 25 February 2020, you’ll receive a refund, less a 15 percent handling fee. Credit card payments must be refunded to the card originally used to pay the registration. Registered attendees who cancel after 24 February 2020, or who do not attend, will be charged the full registration fee with no refund or credit.
Please note that there are no refunds for special event tickets (additional Welcome Reception tickets and Dinner tickets) and/or pre-conference events.
If you’re unable to attend the conference after registering, you may send someone in your place. Substitutions may be made before 25 February 2020 , with written confirmation from the person registered.  If you are an IABC member and your replacement is a non-member, that person must pay any outstanding balance as a result of the difference in fees.
All deadline dates and times are in the AEST timezone.